Dr. Snow Winter 2026–2027

Residential Tractor Snowblowing Terms & Conditions

1. Service Agreement

By registering for service with Dr. Snow, the customer agrees to these Terms & Conditions. Service may be accepted by signed agreement, online registration, email, text message, verbal authorization, or payment.

2. Service Area

Service is provided only to properties accepted by Dr. Snow and located within our designated service areas. Dr. Snow reserves the right to refuse or discontinue service to any property at its sole discretion.

3. Service Levels

Customers will receive service based on the package selected at registration.

• Snowbird Package: Approximately 10 cm snowfall trigger with next-day service.

• Basic Package: Approximately 5 cm snowfall trigger.

• Platinum Package: Approximately 2.5 cm (1") snowfall trigger with priority routing and additional visits during larger storms when required.

Snowfall triggers are monitored using professional weather forecasting, radar, and real-time weather observations. Dr. Snow reserves the sole discretion to determine when service begins based on current and forecasted weather conditions.

4. Storm Operations

Our operators work throughout winter storms to keep routes moving as safely and efficiently as possible.

During heavy snowfall, blizzards, drifting snow, freezing rain, road closures, traffic delays, equipment breakdowns, or other unforeseen circumstances, service times may be extended. While same-day service is always our goal, route completion during significant storms may take up to 24 hours or longer depending on conditions.

Specific arrival times cannot be guaranteed.

5. Route Scheduling

Customers are assigned permanent service routes before the season begins.

To maintain efficiency for all customers, individual requests for specific arrival times or route changes cannot normally be accommodated during winter operations.

6. Customer Responsibilities

Customers agree to:

• Remove all vehicles from the driveway before service.

• Keep the driveway reasonably free of obstacles.

• Clearly identify any hidden hazards before the season begins.

• Move basketball nets, trailers, garbage bins, boats and other movable objects before snowfall.

• Trim low tree branches that may interfere with equipment.

• Maintain accurate contact and billing information.

• Ensure pets remain indoors or properly secured while service is being performed.

7. Property Markers

Customers are responsible for clearly marking any items that may become hidden beneath snow, including but not limited to:

• Landscape edging

• Decorative rocks

• Flower beds

• Irrigation systems

• Septic lids

• Utility boxes

• Curbs

• Retaining walls

• Drainage structures

• Lighting

• Decorative landscaping

Dr. Snow is not responsible for damage to hidden or unmarked objects.

8. Property Conditions

Dr. Snow provides professional snow removal services; however, bare pavement cannot be guaranteed.

Weather conditions such as freezing rain, packed snow, drifting snow, melting and refreezing may leave residual snow or ice on the driveway.

Additional services such as salting, shovelling, or ice management may be required and are only included if purchased.

9. Blocked Driveways

Customers are responsible for ensuring their driveway is accessible when our operator arrives.

If a vehicle or other obstruction prevents safe access, the visit may be skipped. A skipped visit due to a blocked driveway will be considered a completed service visit and no refund, credit, or return visit will be provided.

10. Snow Placement

Snow will be placed in locations deemed appropriate by the operator based on property layout, visibility, available storage space, and safe equipment operation.

While reasonable customer requests will be considered before the season begins, Dr. Snow cannot guarantee specific snow placement during every snowfall.

If snow storage becomes exhausted during the season, snow relocation or removal services may be available for an additional charge.

11. Communication

Dr. Snow provides important updates throughout the season by email and text message, including weather updates, service notifications, and route information.

Customers are responsible for maintaining current contact information.

12. Payment Terms

Invoices are due upon receipt unless otherwise agreed in writing.

Accounts remaining unpaid may be subject to late payment charges, service suspension, collection activity, and all reasonable costs incurred to recover outstanding balances.

13. Cancellation & Refund Policy

Cancellation requests must be submitted in writing.

Where refunds are approved, the refund amount will be reduced by the value of services already provided.

Refunds will generally be processed within 10 business days.

Dr. Snow reserves the right to deny refunds where services have been performed, outstanding balances exist, or these Terms & Conditions have been materially breached.

14. Equipment Failure & Force Majeure

Dr. Snow shall not be responsible for delays caused by equipment failure, accidents, severe weather, road closures, supplier delays, fuel shortages, labour shortages, acts of God, emergencies, or any circumstance beyond our reasonable control.

15. Major Storm Operations

During significant winter storms, Dr. Snow reserves the right to modify routes, temporarily adjust service priorities, or delay service where necessary to maintain the safety of our operators and the public.

16. Damage Claims

Customers must report any alleged property damage within 48 hours of service.

Dr. Snow must be given the opportunity to inspect any alleged damage before repairs are completed.

Claims submitted after 48 hours or after repairs have already been completed may be declined.

Dr. Snow is not responsible for damage to hidden, deteriorated, improperly installed, or unmarked property.

17. GPS & Service Verification

Dr. Snow may utilize GPS tracking, route management software, timestamps, photographs, video recordings, and operator service logs to verify service completion, investigate customer inquiries, and document property conditions.

18. Unsafe Property Conditions

Dr. Snow reserves the right to delay, refuse, or discontinue service where our operators determine that conditions present an unreasonable safety risk.

Examples include:

• Excessive ice

• Unsafe driveway grades

• Hidden hazards

• Low hanging branches

• Unmarked obstacles

• Vehicles preventing access

• Dangerous weather conditions

19. Respectful Conduct

Dr. Snow is committed to providing a safe and respectful work environment for all employees.

Harassment, threats, intimidation, abusive language, discrimination, aggressive behaviour, or interference with our employees while they are performing their duties may result in immediate termination of service without refund, at Dr. Snow's discretion.

20. Right to Refuse or Terminate Service

Dr. Snow reserves the right to refuse, suspend, or terminate service where:

• Payment obligations are not met.

• The property presents an unsafe working environment.

• Vehicles or obstacles repeatedly prevent service.

• The customer breaches these Terms & Conditions.

• Staff safety is compromised.

21. Season Dates

The standard service season runs from November 1, 2026 through April 1st, 2027, unless otherwise specified by Dr. Snow.

22. Limitation of Liability

To the fullest extent permitted by law, Dr. Snow's maximum liability arising from the provision of snow removal services shall not exceed the amount paid by the customer for the applicable seasonal service agreement.

Dr. Snow shall not be liable for indirect, incidental, consequential, or special damages, including loss of use, business interruption, lost profits, or similar economic losses.

23. Governing Law

These Terms & Conditions shall be governed by the laws of the Province of New Brunswick and the applicable laws of Canada.

24. Acceptance

By registering for service, submitting payment, signing a service agreement, requesting service online, by telephone, email, or text message, the customer acknowledges that they have read, understood, and agree to these Terms & Conditions.